Shipping & Delivery

1. Shipping Destinations

Beanhouse currently offers delivery throughout Poland, including eligible addresses in cities, towns, and other serviceable areas across the country.

Delivery availability may depend on the address and the services offered by our shipping partners. Please enter your complete Polish delivery address at checkout to confirm availability.

2. Shipping Costs

• Orders of 399 PLN or more: Free standard shipping on eligible orders.
• Orders below 399 PLN: Shipping fees are calculated and displayed at checkout.

The applicable shipping charge will be shown before you complete your purchase. Any optional delivery services, if available, may have additional costs.

The free-shipping threshold is based on the eligible merchandise subtotal displayed at checkout, excluding shipping charges and applicable taxes unless otherwise stated.

3. Order Processing

After you place an order and your payment is confirmed, we will prepare your items for dispatch.

Processing time may vary depending on product availability, order volume, weekends, and public holidays. The delivery estimate does not necessarily include any additional processing time before dispatch.

Please make sure your contact details are correct so that we can provide order updates when needed.

4. Delivery Time

Estimated delivery time within Poland is 2–5 business days after dispatch.

Actual delivery times may vary depending on the destination, carrier operations, public holidays, weather, and other circumstances outside our reasonable control.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise. If a different estimate is shown at checkout or in your shipping confirmation, please refer to the information provided for your specific order.

5. Shipping Carriers

We work with shipping carriers selected according to the order, destination, service availability, and delivery requirements. The carrier may therefore vary between orders.

Available delivery methods and any applicable fees will be shown at checkout. Where tracking is available, the relevant tracking information will be provided after dispatch.

6. Order Confirmation & Tracking

An order confirmation will be sent to the email address provided during checkout.

Once your parcel has been dispatched and tracking information is available, we will provide the relevant tracking details by email or through the order information available from our store.

Tracking updates may take some time to appear after the carrier receives the parcel. If you cannot find your confirmation or tracking email, please check your spam or junk folder.

7. Shipping Address Changes

Please carefully check your name, street address, building or apartment number, postal code, phone number, and email address before completing your order.

If you discover an error, contact us as soon as possible at beanhouse@coffee.com and include your order number and the corrected address.

We will try to help if your order has not yet been dispatched. However, changes cannot be guaranteed once an order is being prepared for shipment or has been handed to the carrier.

8. Delayed, Missing or Lost Parcels

If your parcel has not arrived within the estimated delivery period, check the latest tracking information first.

If the tracking information has not updated for an extended period, or the parcel appears to be missing, contact us with your order number and tracking details, if available.

We will review the available information and help you determine the appropriate next steps.

9. Damaged Parcels or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and clear photographs of the parcel and affected products where possible.

We will review the issue and explain the available resolution. Your statutory consumer rights remain unaffected.

10. Payment

The payment methods available for your order will be displayed during checkout. The total amount payable, including applicable shipping charges and taxes, will be shown before you complete your purchase.

Orders are processed in accordance with the selected payment method and confirmation of payment.

11. Contact Beanhouse

Shipping availability, costs, and estimated delivery times are subject to the information displayed at checkout. This policy does not limit any rights you may have under applicable consumer protection laws.

Last updated: October 23, 2026