Return & Refund Policy

1. Return Eligibility

    You may submit a return request within 30 days of receiving your order.     Products must meet the applicable return conditions described in this     policy, subject to your statutory consumer rights.  

Where applicable, returned products should be:

   
• In their original condition, with all included parts and accessories.
   
• Returned with the original packaging where reasonably possible.
   
• Accompanied by your order number or proof of purchase.
 

    If a product has been used, damaged, or is missing parts, please     describe its condition when contacting us. We will review the     circumstances and explain the available options.  

2. Coffee, Food & Sealed Products

    For food safety and hygiene reasons, opened coffee, tea, and other     consumable products may not be eligible for change-of-mind returns,     except where required by applicable law or where the product is     defective, damaged, incorrect, or otherwise covered by your legal rights.  

    Products sealed for health or hygiene reasons may also be subject     to return restrictions if the seal has been broken after delivery,     where permitted by law.  

    If you receive a product that is damaged, defective, expired when it     should not be, or different from what you ordered, please contact us     so we can review the issue.  

3. Return Request Period

    Please contact Beanhouse within 30 days of receiving your order     to request a return. Include your order number, the product you wish     to return, and the reason for your request.  

    Different legal requirements may apply to defective, damaged, incorrect,     or non-conforming products. Nothing in this policy limits rights     provided by applicable consumer protection laws.  

4. How to Request a Return

   
1.       Contact us.       Email       beanhouse@coffee.com       within 30 days of receiving your order.    
   
2.       Provide your order details.       Include your order number and a brief explanation of why you wish       to return the product.    
   
3.       Send photos if needed.       If an item arrived damaged, defective, or incorrect, include clear       photographs of the product and its packaging where possible.    
   
4.       Wait for confirmation.       Our team will review your request and, if a return is approved,       provide the return instructions and exact return address.    
   
5.       Package the item securely.       Protect the product during transit and include the relevant order       information as instructed by our team.    
   
6.       Keep your tracking information.       Retain the return tracking number and shipping receipt until your       return has been resolved.    
 

5. Return Address

    Approved returns are directed to the     Beanhouse Warsaw Branch Warehouse Center.  

    For security and accurate processing, the complete return address     and any required shipping instructions will be provided by our     customer service team after your return request has been reviewed.  

    Please do not send a return until you have received confirmation     of the return address and instructions.  

6. Return Shipping Costs

    Beanhouse covers the return shipping costs.     Please contact us before arranging shipment so that our team can     provide the appropriate shipping instructions.  

    If your item is damaged, defective, or incorrect, please tell us     when submitting your request so we can advise you on the appropriate     return or other resolution.  

    Please follow the shipping arrangements confirmed by our customer     service team to help ensure your return can be tracked and processed.  

7. Refunds

    Once your return has been received, where a return shipment is required,     Beanhouse will review the returned product and determine whether the     return meets the applicable conditions.  

    Approved refunds will be processed within 5 business days     after the return has been approved.  

    Refunds will generally be issued to the original payment method,     subject to applicable law and payment-provider procedures. The time     it takes for the funds to appear in your account may depend on your     bank or payment provider.  

    Any refund of original shipping charges or other costs will be handled     in accordance with the circumstances of the return and applicable law.  

8. Damaged, Defective or Incorrect Items

    Please inspect your order after delivery. If an item is damaged,     defective, incomplete, or different from the item ordered, contact us     as soon as reasonably possible.  

    Include your order number, a description of the issue, and photographs     where possible. We will review the information and explain the next     steps.  

    Depending on the circumstances and applicable law, a replacement,     repair, refund, or another remedy may be available.  

9. Order Cancellations

    If you need to cancel an order, contact us as soon as possible at     beanhouse@coffee.com.     We cannot guarantee cancellation once an order has been processed     or dispatched.  

    If your order has already shipped, please contact us for guidance     on the options available to you.  

10. Exchanges

    If you would like a different product, contact us to ask whether     an exchange is available. Availability depends on stock, product     condition, and the circumstances of your request.  

11. Contact Beanhouse

    Last updated: October 23, 2026