Terms & Conditions

1. About Beanhouse and These Terms

Beanhouse operates an online store offering coffee and related products, including coffee equipment and accessories where available.

These Terms & Conditions apply to your use of our online store and to orders placed through it. Additional terms may apply to particular promotions, discounts, or special offers. If additional terms apply, they will be provided with the relevant offer.

Our Privacy Policy explains how personal information is handled. Please review it before using our store or submitting personal information.

Nothing in these terms excludes or limits any consumer rights that cannot lawfully be excluded or limited.

2. Using Our Online Store

To use our store, you need a device with internet access and a compatible web browser. Some store functions may not work correctly if your browser or device is outdated or if required website functionality is disabled.

Our store may use cookies and similar technologies to support essential functions and other purposes described in our Cookie or Privacy Policy. You can manage available cookie preferences through the controls provided on our website.

You agree to provide accurate information when using our store and to use the website lawfully. You must not interfere with the operation or security of the website.

3. Customer Accounts

Depending on the features available, you may be able to place orders as a guest or create a customer account.

When creating an account, you must provide accurate information and keep your login credentials secure. You are responsible for activity carried out through your account, except where applicable law provides otherwise.

Please contact us if your account details need to be corrected or if you believe someone has accessed your account without permission.

You may request account deletion by emailing beanhouse@coffee.com. We will handle your request in accordance with applicable law and any records we are legally required to retain.

4. Products and Product Information

We make reasonable efforts to display accurate product descriptions, images, prices, and availability. However, the appearance of a product on your screen may differ slightly because of display settings or other technical factors.

Product availability may change without notice. Adding an item to your cart does not guarantee that it will remain available until your order has been accepted.

Please review product descriptions, specifications, ingredients, dimensions, compatibility information, and any usage instructions before purchasing.

If a product is materially different from its description or does not conform to the purchase contract, your statutory rights remain unaffected.

5. Prices, Currency and Taxes

Prices and the currency applicable to your order are displayed in the store and at checkout. For orders placed for delivery within Poland, prices and shipping thresholds may be displayed in Polish złoty (PLN).

The order summary will show the applicable product prices, shipping charges, taxes, discounts, and total amount payable before you complete your purchase, where applicable.

We may update product prices and promotions from time to time. A price change will not alter an order contract that has already been concluded, except where permitted by law or agreed with you.

If an obvious pricing or technical error affects an order, we will handle the issue in accordance with applicable law and contact you where appropriate.

6. How to Place an Order

1. Add the products you wish to purchase to your shopping cart.
2. Review the products, quantities, and prices in your cart.
3. Proceed to checkout and enter your contact and delivery details.
4. Select an available shipping method and payment method.
5. Review the final order summary, including shipping charges and taxes.
6. Accept the applicable terms and complete the checkout process.

After submitting your order, you may receive an automated email confirming that we have received it. An automated acknowledgement does not necessarily mean that the order has been accepted.

Order acceptance and contract formation will be communicated through the order confirmation process used by our store. Please review the confirmation for product, price, delivery, and payment details.

If you notice an error in your order, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or has been dispatched.

7. Payment Terms

Available payment methods are displayed during checkout and may vary according to your location, order, and payment provider.

You must provide valid payment information and complete payment according to the selected method. Orders may not be processed until the required payment confirmation is received.

If a payment fails or remains incomplete, we may contact you to resolve the issue. Orders that remain unpaid may be cancelled where permitted by applicable law and the checkout terms.

Payment processing may be subject to the separate terms and privacy policies of the relevant payment provider.

8. Shipping and Delivery

Beanhouse offers delivery throughout Poland to eligible addresses supported by the shipping options available at checkout.

• Free shipping: Eligible orders of 399 PLN or more qualify for free standard shipping, subject to the conditions displayed at checkout.
• Orders below 399 PLN: Applicable shipping charges are shown at checkout.
• Estimated delivery: Delivery within Poland is generally estimated at 2–5 business days after dispatch.
• Shipping carrier: The carrier is selected according to the order, destination, and available delivery services.

Delivery estimates are provided for guidance and may be affected by order processing, public holidays, weather, carrier operations, or other circumstances. Any delivery commitments required by applicable law remain unaffected.

You are responsible for providing an accurate delivery address and contact details. If you discover an error, contact us as soon as possible. Address changes cannot be guaranteed after dispatch.

For further details, please read our Shipping Information or Shipping Policy, as applicable.

9. Order Cancellations and Returns

If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible after processing or dispatch has begun.

Beanhouse accepts return requests within 30 days of delivery, subject to the conditions in our Return & Refund Policy and applicable law.

For eligible returns, Beanhouse covers return shipping costs according to the return instructions provided by our customer service team. Please contact us before sending a product back so we can confirm the return procedure and destination.

Approved refunds are processed within 5 business days after the return has been approved. The time for funds to appear in your account may depend on your bank or payment provider.

Certain consumable, opened, personalised, or hygiene-sensitive products may be subject to restrictions where permitted by law. These restrictions do not affect rights relating to defective, damaged, incorrect, or non-conforming products.

10. Defective Products and Complaints

If a product arrives damaged, defective, incomplete, or different from what you ordered, please contact us with your order number and a description of the problem. Photographs may help us assess the issue.

We will review your complaint and explain the next steps. Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction, refund, or another legally required solution.

Nothing in these terms reduces any rights you have under applicable consumer protection laws or product conformity rules.

Please do not send a product back for inspection unless our customer service team has provided the relevant instructions, except where applicable law requires otherwise.

11. Website Availability and Technical Issues

We aim to keep our online store available and functioning properly. However, access may occasionally be interrupted because of maintenance, updates, technical faults, internet connectivity, or circumstances outside our reasonable control.

We may update, modify, or discontinue website features where appropriate. We will handle these changes in accordance with applicable law and any existing contractual obligations.

If you experience a technical problem with checkout or your account, contact us and provide a description of the issue. Screenshots may be helpful.

12. Reviews, Messages and User Content

If our store allows you to submit reviews, comments, messages, or other content, you must ensure that your submissions are lawful, truthful to the best of your knowledge, and respectful of others.

You must not submit content that:

• Is unlawful, threatening, abusive, harassing, or discriminatory.
• Infringes another person's intellectual property or privacy rights.
• Contains fraudulent, deliberately misleading, or impersonating content.
• Contains malicious software or attempts to compromise website security.
• Includes unsolicited advertising or spam.

Where permitted by law, we may remove or restrict content that violates these rules and may restrict access to store features in cases of serious or repeated misuse. We will handle such actions in accordance with applicable law.

13. Intellectual Property

Unless otherwise stated, the text, design, graphics, logos, product images, and other materials displayed on the Beanhouse website are owned by or used with permission by the relevant rights holders.

You may use the website for personal, lawful shopping purposes. You must not reproduce, distribute, modify, or commercially use website materials without appropriate permission, except where allowed by law.

14. Privacy and Personal Information

We process personal information in connection with orders, customer support, account services, and website operation. Our Privacy Policy explains how personal information is collected, used, and protected.

By placing an order, you acknowledge that the information necessary to process and deliver your purchase may be shared with relevant service providers, such as payment processors and shipping carriers, as described in our Privacy Policy and permitted by law.

15. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

To the extent permitted by law, Beanhouse is not responsible for losses arising from circumstances beyond our reasonable control, including interruptions to internet services or carrier disruptions. This does not remove any mandatory obligations or consumer rights that apply to your order.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our store, products, services, business practices, or legal requirements.

The updated version will be published on this page with a revised update date. Changes will apply as permitted by law and will not retroactively remove rights arising from a contract already concluded.

Please review this page periodically to stay informed about the terms applicable to your use of our store.

17. Governing Law and Disputes

We aim to resolve customer concerns fairly and directly. If you have a complaint or dispute, please contact us first so that we can try to find an appropriate solution.

These terms are subject to applicable law. Nothing in this section deprives consumers of mandatory legal protections or access to courts or dispute-resolution mechanisms available under applicable law.

18. Contact Information

Last updated: October 23, 2026