Informations of Shipping
Shipping & Information
At Beanhouse, we want your coffee and coffee essentials to reach you safely and on time. This policy explains our order processing, shipping costs, estimated delivery times, and how to get help with a delivery.
1. Where We Deliver
Beanhouse currently offers delivery throughout Poland, subject to service availability for the delivery address entered at checkout.
Please provide a complete Polish delivery address, including your street, building or apartment number, postal code, city, and contact details.
If you have difficulty selecting your address or confirming delivery availability, contact us at beanhouse@coffee.com.
2. Shipping Costs
- Orders of 399 PLN or more: Free standard shipping on eligible orders.
- Orders below 399 PLN: Shipping charges are calculated and displayed at checkout.
The final shipping charge and available delivery options will be shown before you complete your purchase.
The free-shipping threshold is based on the eligible merchandise subtotal shown at checkout, after discounts and before shipping charges and applicable taxes, unless otherwise stated at checkout.
3. Order Processing
After you place an order and your payment is confirmed, we begin preparing your items for dispatch.
Processing time may vary depending on product availability, order volume, public holidays, and other operational factors. During busy periods, preparation may take longer than usual.
The estimated delivery time described below starts after dispatch and does not include the time needed to prepare your order.
4. Estimated Delivery Time
Estimated delivery within Poland is 2–5 business days after dispatch.
Business days generally refer to Monday through Friday, excluding applicable public holidays.
Delivery times are estimates and may vary depending on the destination, carrier operations, weather, public holidays, or other circumstances beyond our reasonable control.
If a different estimate is shown at checkout or in your shipping confirmation, please refer to the information provided for your order. Any mandatory delivery obligations under applicable law remain unaffected.
5. Shipping Carriers
We select the shipping carrier according to the order, delivery address, and available shipping services. The carrier may vary between orders.
Available delivery methods, where offered, will be shown at checkout. We aim to select an appropriate shipping service for your order and destination.
6. Shipping Confirmation & Tracking
After placing your order, you will receive an order confirmation at the email address provided during checkout.
Once your order has been dispatched, shipping confirmation and tracking information will be provided when available.
Tracking information may take some time to appear or update after the carrier receives your parcel. If you cannot find your email, please check your spam or junk folder.
If you need help locating your tracking information, contact us and include your order number.
7. Shipping Address Changes
Please check your shipping details carefully before completing your purchase. Incorrect or incomplete information may delay delivery or prevent the carrier from delivering your parcel.
If you need to correct your address, contact us as soon as possible at beanhouse@coffee.com. Include your order number and the corrected details.
We will try to help if your order has not yet been dispatched. However, we cannot guarantee address changes or parcel redirection after dispatch.
8. Delivery Issues
If your parcel is delayed, check the tracking information first for the latest delivery status.
If tracking shows that your parcel has been delivered but you cannot find it, check around your delivery location and any delivery notifications provided by the carrier.
If the parcel is still missing or the tracking information has not updated for an extended period, contact us with your order number and tracking details, if available.
We will review the available information and help you determine the appropriate next steps.
9. Damaged Parcels or Incorrect Orders
If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us as soon as reasonably possible.
Include your order number, a description of the issue, and clear photographs of the parcel and affected products where possible.
We will review your report and explain the available resolution. Your statutory consumer rights remain unaffected.
10. Payments, Taxes & Additional Charges
Available payment methods and the total amount payable will be displayed during checkout before you complete your order.
Any applicable taxes and shipping charges will be presented as part of the order total where required.
If you have a question about a charge shown during checkout, contact us before completing your purchase.
11. Cancellations & Returns
If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been processed or dispatched.
For return eligibility, return shipping, and refund information, please read our Return & Refund Policy.
If you have a question about an order that has already shipped, contact our customer service team for assistance.
12. Contact Beanhouse
Need Help With Your Delivery?
For questions about shipping costs, tracking, delivery delays, or address changes, contact our team.
Email: beanhouse@coffee.com
Subject line: Shipping Inquiry — Order #[Your Order Number]
Please include your order number and tracking number, if available, so we can assist you more efficiently.
This policy describes Beanhouse's current shipping arrangements for deliveries within Poland. It does not limit any rights you may have under applicable consumer protection laws.
Last updated: October 23, 2026
